Tiny Adventures IOM - Service Terms and Conditions

1. These Terms and Conditions
These Terms and Conditions form the basis of a legally binding contract between you (the “Hirer”) and Tiny Adventures IOM (the “Owner”) and apply to your hire of equipment from us. “Equipment” refers to any and all items supplied by Tiny Adventures IOM and hired by you subject to these Terms and Conditions. “Hire Period” means the first day of the Hire Period and ends at the time the equipment is returned in a working, undamaged condition.

2. Ownership
All equipment is and will always remain the property of the Owner.

3. Hire Start Date
Hire Start Date is the first day of hire and the day hired items will be delivered to you.

4. Hire End Date
Hire End Date is the last day of hire when hire items must be returned.

5. Price and Payment
The Hirer agrees to pay:
5.1 The agreed full hire cost
5.2 Charges for delivery
5.3 Charges for hire extensions
5.4 Full costs associated with loss, theft, destruction, damage, diminution of the equipment’s value caused by damage, repair and loss of use of the equipment
5.5 Late returns: for equipment not returned on the agreed hire end date, a £25 late fee will be charged each day the equipment is not returned (see also Clause 11.4)
5.6 In the event of non-return, all costs associated with locating and recovering the equipment or, failing this, the cost of replacing the equipment at the current recommended retail price.

6. Confirmation of Order
Upon receipt of the order, we will confirm the booking by email. This confirmation should be checked thoroughly by the Hirer and any errors, omissions or queries sent to us within 24 hours of receiving the booking confirmation. If we receive no such notification we will assume the details of the confirmation are correct and delivery will be booked as agreed.

7. Hire Extensions
Depending on availability, the Hirer may extend the period of the hire and the charge for this is due before the commencement of the hire or on the date of the extension. If an extension is not available then the Hirer agrees to return the equipment per the original hire period. Extended hire periods are charged at the normal daily rate.

8. Availability
Hire is subject to availability.
8.2 On the rare occasion that the order cannot be fulfilled, the Hirer will be notified and a full refund will be given within 7 calendar days via the original payment method.

9. Delivery
Delivery charges are not included in the hire rate. These services are optional and can be selected and applied separately to each booking.
9.2 It is the Hirer’s responsibility to ensure that the address provided is correct. If delivery or collection of the hire equipment is frustrated (for example, if the Hirer is not at the delivery point when agreed, or if the Hirer is not ready to take delivery at the time advised, or if we cannot gain access to the delivery point), we reserve the right to charge a redelivery or recollection fee.
9.3 There is no delivery charge for Douglas, Onchan, St Johns, Glen Vine, Santon, Braddan.

10. Collection
Free collection is available from Douglas, IOM.
10.2 Proof of order must be provided upon collection of the equipment. Failure to provide this will not result in any form of refund.
10.3 The Hirer may collect the equipment at a time convenient to both parties on the first day of hire or earlier by agreement.
10.4 The Owner may, if previously arranged, collect items from the Hirer. Collection charges are not included in the hire rate and, along with delivery charges, are optional services that can be selected and applied separately to each booking.
10.5 There is no collection charge for Douglas, Onchan, St Johns, Glen Vine, Santon, Braddan.

11. Returns
Equipment remains on hire, and therefore chargeable, until it is returned.
11.2 It is the responsibility of the Hirer to return the equipment at the end of the Hire Term to the agreed location.
11.3 Return instructions will be emailed to the Hirer and the equipment must be returned to the Owner on the last day of the Hire Period (or earlier by agreement).
11.4 Any equipment returned late will incur a daily rental charge of £25 per item (with the first day taking effect the day after the original return date as stated in the order confirmation) (see also Clause 5.5).
11.5 If equipment is not returned, the Owner reserves the right to take any and all necessary actions to locate, recover and regain possession of the equipment. This includes but is not limited to law enforcement and legal proceedings.
11.6 Items returned early for any reason are not eligible for a refund for unused time.
11.7 Local returns can be made on the last day of the Hire Period at a time convenient to both parties at the Owner’s premises.

12. Cancellations
Payments are non-refundable. If notified 7 days before the hire start date, we can postpone the hire and reschedule for an alternative date providing it falls within 12 calendar months of the original Hire Start Date. Any amendments to the hire dates will incur a £10 admin fee. If you notify us of your wish to cancel or reschedule within 7 days of the start date of hire, we will be unable to offer a postpone/reschedule of dates unless agreed verbally with us (as the item(s) may have already been allocated).

13. Equipment Provision
The Owner will provide all equipment in clean, good working order and undamaged at the beginning of the Hire Term.
13.2 The Owner’s safety and cleaning protocol includes a rigorous quality assurance inspection and documentation of each item between every hire to ensure it functions safely and per the manufacturer’s specifications. Items that do not meet these specifications are removed from inventory and repaired or replaced as needed.
13.3 Items are cleaned per the manufacturer’s specifications between every rental using child safe, eco-friendly products.

14. Equipment Check at Delivery
The Hirer is responsible for checking and ensuring that they are satisfied with the equipment delivered. If there are any missing items or damage to the equipment that impair use, the Hirer should inform us within 12 hours of receipt.
14.2 We will use all reasonable endeavours to replace missing items or damaged equipment. If we are unable to replace or repair the equipment, we will offer a refund equal to the remaining, unused part of the Hire Period. Any refund due will be made within 7 calendar days from the date on which we agree the Hirer is entitled to a refund using the original payment method.

15. Equipment Due Care
The Hirer is responsible for reading the manufacturer’s instructions carefully prior to using the equipment and for complying with these instructions whilst using the equipment.
15.2 The Hirer is responsible for ensuring that it is used in a safe and sensible manner, only for its intended purpose and in accordance with the manufacturer’s instructions.
15.3 The Hirer has full responsibility for the care and safekeeping of the equipment and will retain it in their possession and under their control at all times.
15.4 It is the Hirer’s responsibility to provide adequate supervision where appropriate.
15.5 The Hirer must not use or store the equipment in a manner likely to cause damage to the equipment.

16. Damage
The equipment should be returned in a similar condition to when it was delivered at the start of the hire except for normal wear and tear. The Hirer is not responsible for any pre-existing damage that has been identified.
16.2 If during the Hire Period the equipment becomes faulty or stops working properly so that it is unsafe to use or damaged, please discontinue use and report the problem to the Owner.
16.3 Where damage occurs during the Hire Period, the Owner may apply all or part of the refundable security deposit toward the cost of repair or replacement. Any unused portion of the deposit will be refunded to the Hirer.
16.4 The Hirer agrees to pay for the cost of repairing damage including labour, materials, parts, VAT, delivery charges, and any administrative costs.
16.5 Where the equipment is damaged beyond repair, the Hirer will pay the full replacement cost.

17. Security Deposit
If applicable, the security deposit will be refunded in full within 7 calendar days of the equipment being returned and inspected, less any deductions for damage, loss, or non-return.
17.2 The deposit will be refunded using the original payment method.

18. Liability
The Owner is not liable for any direct or indirect loss or damage to the Hirer or any third party arising out of the use or inability to use the equipment.
18.2 The Hirer agrees to indemnify the Owner against any claims arising from the use of the equipment.

19. Insurance
The Hirer is responsible for insuring the equipment during the Hire Period.
19.2 The Owner does not provide insurance for the equipment.

20. Force Majeure
Neither Party shall be liable for any failure or delay in hire due to causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, government action, natural disasters, strikes, or other labor disputes. In such circumstances, hire will be suspended for the duration of the event and the Hire Period may be extended accordingly.

21. Data Protection and Privacy
The Owner processes personal data in accordance with applicable data protection laws. Personal data collected from the Hirer will be used solely for the purposes of processing the hire and communication related to it. The Owner will not share personal data with third parties except as necessary for delivery or legal compliance. The Hirer has the right to access, rectify, or erase their personal data by contacting the Owner.

22. Complaints and Dispute Resolution
If the Hirer has a complaint or dispute concerning these Terms and Conditions or the equipment, they should notify the Owner promptly in writing.
22.2 The Parties agree to attempt to resolve disputes amicably through discussion and negotiation.
22.3 If the dispute cannot be resolved informally, the Parties agree to seek mediation before commencing any legal action.

23. Defamation
The Hirer agrees not to make any false, defamatory, or malicious statements about Tiny Adventures IOM, its staff, or business. Any such statements causing reputational damage may result in legal action for defamation.

24. Severability
If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

25. Waiver
No failure or delay by either Party in exercising any right shall constitute a waiver of that right.

26. Entire Agreement
These Terms and Conditions constitute the entire agreement between the Parties and supersede all prior agreements relating to the hire.

27. Third Party Rights
No person who is not a Party to this agreement has any right to enforce any term of it.

28. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Isle of Man. The courts of the Isle of Man shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms and Conditions.

29. Amendments to Terms and Conditions
29.1 The Owner reserves the right to amend these terms and conditions at any time.
29.2 Amendments will be effective immediately upon notification on this website.
29.3 The Hirer’s continued use of the website will represent an agreement by the Hirer to be bound by the Terms and Conditions as amended.

30. Disclaimer
30.1 Whilst every precaution has been taken in the preparation of this document the publisher assumes no responsibility for errors and omissions.
30.2 Neither is any liability assumed for damage resulting from the use of the information contained within this document.

31. Amendments to Hire
We are happy to amend hire dates/addresses etc; this will incur a £10 admin fee.

32. Contact Details
If you have any questions please contact Tiny Adventures IOM.
Email: [email protected]